Use informed customer service and negotiation skills as a remote Pre-Delinquency Collections Agent supporting BMO customers across Ontario. Work Tuesday through Saturday on the stated schedule.
This Customer Shared Services position reviews delinquent, high-risk, and written-off accounts for collections opportunities. You advise customers on payment strategies and products, manage calls, process transactions, and support loss mitigation. The work also involves relationship management, reporting, referrals, and escalation handling.
Key Responsibilities:
- Review delinquent and high-risk accounts for collection opportunities
- Advise customers on payment strategies and collections solutions
- Handle incoming calls professionally and efficiently
- Execute loss mitigation processes for non-performing accounts
- Escalate complex customer situations to managers
Requirements:
- Strong negotiation and interpersonal skills
- Ability to follow approved procedures and regulatory requirements
- Ability to analyze account data and collection probability
- Ability to maintain confidential customer and Bank information
- Ability to work mostly independently
Apply customer service, negotiation, and collections expertise while helping BMO manage accounts and customer payment needs remotely.
Remote Pre-Delinquency Collections Agent in Ottawa employer: Bank N.A.
BMO Financial Group is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to make a meaningful impact from day one. Located at 250 Yonge Street, the company offers competitive salaries, comprehensive benefits including health insurance and tuition reimbursement, and ample opportunities for professional growth and development. With a commitment to creating lasting positive change, BMO values its team members and encourages them to push boundaries while supporting their career aspirations.
