Deliver exceptional customer service at BMO through personal banking advice, transactions, and digital banking guidance. Work across branch channels as market needs require.
As a Customer Service Representative in Retail Banking Sales & Service, you will identify customer needs and recommend appropriate financial solutions. You will handle inquiries, support banking services, and refer customers to BMO colleagues when specialized help is needed. This role emphasizes personal banking and credit card conversations.
Key Responsibilities:
- Welcome customers and complete banking transactions seamlessly
- Identify needs and initiate referrals to BMO colleagues
- Explain digital and self serve banking options
- Review profiles and discuss everyday banking plans
- Escalate complex situations to managers as required
Requirements:
- No prior experience necessary
- Post secondary degree or related certification desirable
- Strong interpersonal, listening, and problem solving skills
- Basic verbal and written communication skills
- Confidence using digital tools and applications
Support BMO customers with personal banking knowledge, thoughtful guidance, accurate transactions, and responsive service across channels.
BMO Personal Banking Representative in North Vancouver employer: Bank N.A.
BMO Financial Group is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to make a meaningful impact from day one. Located at 250 Yonge Street, the company offers competitive salaries, comprehensive benefits including health insurance and tuition reimbursement, and ample opportunities for professional growth and development. With a commitment to creating lasting positive change, BMO values its team members and encourages them to push boundaries while supporting their career aspirations.
