Become an integral part of Bank Australia as an IT Service Desk Analyst. This role focuses on providing exceptional 1st and 2nd level tech support to staff via phone and remote tools.
As a Service Desk Analyst at Bank Australia, you will deliver crucial support across various tech issues, ensuring timely resolutions in line with SLAs. Your experience in IT support within an ITIL framework will be essential as you log and manage calls, assist with compliance training, and actively identify improvement opportunities for IT systems.
Key Responsibilities:
- Deliver 1st and 2nd level tech support via phone and desktop tools
- Respond to incoming requests related to hardware and software
- Log and manage support calls using Manage Engine
- Ensure compliance with data risk policies and SLAs
- Contribute to team goals and participate in meetings
Requirements:
- Experience in IT support with ITIL framework
- Strong customer service and communication skills
- Proficiency in Citrix, Windows Server, and Microsoft Office
- Understanding of Microsoft 365 admin tools
- Willingness to provide after-hours support
Drive technical excellence and uphold the core values of Bank Australia in this fulfilling role.
IT Service Desk Analyst at Bank Australia in Collingwood employer: Bank Australia Limited
Bank Australia is an exceptional employer, offering a dynamic work environment that prioritizes purpose alongside profit. With flexible working options, competitive salaries, and a comprehensive benefits package including mental health support and career development opportunities, employees are empowered to thrive both personally and professionally. Located in vibrant Sydney or Melbourne, our commitment to inclusivity and sustainability, as well as our status as a certified B Corp, makes us a leader in the banking sector, dedicated to making a positive impact in the community.
