Bank Australia is seeking a Customer Resolution Consultant to manage escalated customer complaints across Customer Protection, Financial Support, Customer Support and Recoveries. You will conduct investigations and engage with customers to deliver fair, timely outcomes in line with regulatory obligations, policies and the bank’s values.
Using sound judgement and a strong customer focus, you will identify practical resolutions, support complaint insights, and contribute to positive customer and
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Escalated Complaints Resolution Specialist in Collingwood employer: Bank Australia Limited
Bank Australia is an exceptional employer, offering a dynamic work environment that prioritizes purpose alongside profit. With flexible working options, competitive salaries, and a comprehensive benefits package including mental health support and career development opportunities, employees are empowered to thrive both personally and professionally. Located in vibrant Sydney or Melbourne, our commitment to inclusivity and sustainability, as well as our status as a certified B Corp, makes us a leader in the banking sector, dedicated to making a positive impact in the community.
