At a Glance
- Tasks: Lead the Front of House team and create memorable guest experiences.
- Company: The Keg Steakhouse + Bar, known for its warm and welcoming atmosphere.
- Benefits: Join a supportive team with strong training and career growth opportunities.
- Other info: Flexible hours and a chance to develop future restaurant leaders.
- Why this job: Be hands-on in a dynamic environment and make a real impact on guest satisfaction.
- Qualifications: Experience in restaurant management or as a senior server, with ProServe certification.
The predicted salary is between 40500 - 49500 $ per year.
At The Keg Steakhouse + Bar in Banff, we’re looking for a Floor Manager who genuinely enjoys hospitality and understands that great service starts with a great team. This is a hands-on leadership role for someone who likes being on the floor, working alongside their team and making sure both guests and employees are having a great experience. You’ll help create the warm, polished and welcoming atmosphere The Keg is known for, while keeping a busy restaurant organized and running smoothly.
What You’ll Do
- Lead the Front of House team through busy services, support your people and ensure our guests receive the kind of experience that keeps them coming back.
- Lead from the floor and set the tone for a great shift.
- Coach and support servers, hosts, bussers and bartenders.
- Create a warm, welcoming and professional experience for every guest.
- Stay connected to what’s happening throughout the restaurant and step in wherever you’re needed.
- Manage guest flow, service pacing, table turns and overall floor execution.
- Support the bar team and maintain strong food and beverage service standards.
- Connect with guests and respond confidently when something doesn’t go as planned.
- Turn guest concerns into positive service recovery opportunities.
- Help with scheduling, labour management and shift planning.
- Support hiring, onboarding, training and development of new team members.
- Maintain food safety, health and safety, and responsible liquor service standards.
- Build a team environment where people feel supported, respected and accountable.
- Help develop the next generation of strong Keggers and restaurant leaders.
What You Bring
- Previous experience as a Floor Manager, Restaurant Supervisor, Shift Leader or experienced Senior Server in a busy restaurant.
- ProServe certification.
- A strong understanding of restaurant service and Front of House operations.
- A calm, confident leadership style, especially when things get busy.
- A genuine interest in hospitality and creating memorable guest experiences.
- Strong communication and coaching skills.
- The ability to hold people accountable while still being supportive and respectful.
- A hands-on approach and willingness to jump in wherever the team needs you.
- Flexible availability including evenings, weekends and holidays.
- Current residency in Banff or willingness to relocate.
- The ability to remain active and on your feet throughout a busy shift and lift up to 25 lbs when required.
Why The Keg?
The Keg is more than a great place to eat. It’s a great place to build a career. You’ll be part of a fun, supportive team that values great hospitality, strong training and opportunities to grow. And as part of Banff Caribou Properties you’ll join an employee-owned company with even more opportunities to develop your career.
Floor Manager in Banff employer: Banff Lodging Co.
Join a dynamic kitchen team where your passion for breakfast can shine! We offer a supportive work culture that prioritizes teamwork and professional growth, ensuring you have the tools and training to excel in your role. Located in a vibrant community, our establishment not only serves delicious meals but also fosters an environment where every employee is valued and encouraged to develop their culinary skills.
