At a Glance
- Tasks: Lead customer success and delivery strategies for key clients at Backbase.
- Company: Join Backbase, a leader in financial technology with a focus on innovation.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Be part of a collaborative team dedicated to continuous improvement and excellence.
- Why this job: Make a real impact by engaging with C-level executives and driving project success.
- Qualifications: 10+ years in management, 6+ years in finance, and experience in startups or scaleups.
The predicted salary is between 121500 - 148500 $ per year.
Lead customer success as a Strategic Delivery Director at Backbase. Engage with C-level executives to drive project success and cultivate excellence in delivery strategy.
As a key member of the Customer Success leadership team, you will oversee the delivery strategy for regional strategic customers.
Your focus involves collaborating with the Sales and Technology Directors, ensuring our strategies align with customer needs.
You'll manage a team dedicated to enhancing margins, billability, and overall team satisfaction while creating a culture of continuous improvement.
Key
Responsibilities
- Develop and implement regional delivery strategies for key clients
- Engage C-level executives to establish and maintain relationships
- Manage team performance, focusing on results and employee satisfaction
- Translate project outcomes into cost savings and improved sales
- Support project delivery through hands-on involvement and site visits
Requirements
- Over 10 years of experience in management roles
- 6+ years in the financial sector
- Experience in startup or scaleup environments
- Proven record of managing budgets above $2.5 million
- Masters degree in a business-related field preferred
Drive excellence in customer success and team performance as Delivery Director. #J-18808-Ljbffr
Strategic Delivery Director in Montréal employer: Backbase
Backbase is an exceptional employer that fosters a collaborative and innovative work culture, particularly within our US Hub. As a Delivery Director, you will not only lead impactful projects but also benefit from extensive professional growth opportunities, mentorship from experienced leaders, and a commitment to customer success that drives our mission forward. Our dynamic environment encourages creativity and teamwork, making it a rewarding place for those looking to make a significant impact in the banking and financial services sector.
