Support Evo Car Share members remotely through problem-solving, communication, and account assistance as a Temporary Part-Time Member Services Specialist.
This Member Services Specialist position supports Evo's Call Centre team through September 30, 2027. You will help members with bookings, account issues, claims-related support, and everyday service questions. The work includes phone, email, chat, CRM systems, and operational coordination.
Key Responsibilities:
- Support members across phone, email, chat, and other channels
- Resolve questions, concerns, and account-related issues efficiently
- Handle escalated situations and pursue positive outcomes
- Support billing, registrations, reimbursements, reporting, and account maintenance
- Coordinate with Fleet, Claims, Operations, and Member Experience teams
Requirements:
- At least two years of customer service experience
- Strong verbal and written communication skills
- Experience handling complex customer situations professionally
- Strong organization, prioritization, and problem-solving abilities
- Typing speed of at least 40 WPM
Bring empathy, sound judgment, and service expertise to Evo Car Share's remote member support team.
Remote Member Services Specialist in Moncton employer: B.C.A.A. Holdings Ltd.
BCAA is an exceptional employer that empowers its employees to make a meaningful impact in the lives of British Columbians while fostering a collaborative and inclusive work culture. With a strong focus on personal and professional development, competitive rewards, and flexible benefits, BCAA ensures that its team members thrive both personally and professionally. Join us in shaping the future of BC as we prioritize member engagement and community support in a dynamic environment.
