Senior IT Solutions Designer in Toronto

Axonify is the AI-Powered Frontline Enablement Platform that helps organizations close the gap between learning and execution. By unifying learning, execution and insights capabilities, Axonify drives real business impacts for the world’s largest frontline organizations across retail, grocery, healthcare, and financial services. More than 4 million employees across 160+ countries rely on Axonify today.

The Senior IT Solutions Designer is a senior individual contributor responsible for designing, owning, and evolving the internal platforms Axonify's employees rely on. Working alongside the Director, IT, this role sets technical direction across the IT team's domains, leads platform decisions from requirements through ongoing administration, and builds the case for investment with senior leadership. AI is central to how this role works, both in daily practice and in building AI-enabled workflows and driving adoption across the organization.

What You’ll Build

• Owns the full lifecycle of the internal platforms Axonify's employees rely on — from defining requirements and evaluating and selecting tools, through implementation, to ongoing administration and standards-setting.
• Evaluates business requirements against the full range of solution paths — building, buying, or enabling existing tools — weighing cost, security, compliance, and long-term supportability.
• Builds and presents business cases and cost-benefit analyses to justify proposed IT solutions to senior leadership and relevant stakeholders.
• Develops and maintains the policies, procedures, and standards for the platforms this role administers.
• Provides technical oversight and direction across all domains the IT team is accountable for, mentoring team members and shaping technical approach and quality.
• Diagnoses recurring operational issues using root cause and systems thinking, designing durable solutions rather than one-off fixes.
• Participates hands-on in resolving the most technically challenging incidents and service requests.
• Applies AI tools consistently and heavily as a core part of daily work across all aspects of the role.
• Designs and builds AI-enabled and agentic workflows that redesign how IT work gets done.
• Champions the meaningful application of AI and automation across IT and the wider organization.
• Keeps pace with emerging technologies and trends across IT and technology broadly.
• Communicates technical information clearly to non-technical stakeholders across the organization.
• Supports department expense management and budget planning activities.

What You’ll Bring

• 10+ years of progressive IT experience, including demonstrated ownership of enterprise platform design, implementation, and administration.
• Advanced, hands-on experience designing and administering enterprise platforms across Identity and Access Management, Mobile Device Management, Endpoint Detection and Response, Data Loss Prevention, and SaaS and workforce lifecycle tooling.
• Advanced working knowledge of productivity and collaboration platforms such as Google Workspace and/or Microsoft 365.
• Hands-on experience designing and building AI-enabled and agentic workflows that have delivered measurable operational impact.
• Demonstrated experience driving AI and automation adoption with non-technical teams.
• In-depth knowledge of security and compliance frameworks, including SOC 2, ISO 27001, ISO 42001, and GDPR.
• Demonstrated experience designing platforms and processes for long-term scale.
• 5+ years of demonstrated experience providing technical oversight, direction, and mentorship to IT team members.
• Proven ability to independently plan and lead complex, cross-functional IT initiatives from scoping through delivery.
• Experience building and presenting business cases and cost-benefit analyses to senior leadership.
• Proven track record of independently identifying improvement opportunities and driving them through to measurable outcomes.
• Strong cross-functional collaboration and communication skills.
• Demonstrated commitment to continuous learning, staying current with emerging technologies and evolving ways of working.

Work Location

This is a hybrid role, with a combination of in-person and remote work. Our preference is for the Senior IT Solutions Designer to be based in the Kitchener-Waterloo, Toronto, or surrounding areas, with the ability to work from our Waterloo, Ontario office to support in-person collaboration and connection.

What You’ll Love About Axonify:

• Competitive Compensation: The estimated base salary range for this role is: $87,000 - $112,000 - $137,000 CAD for candidates based in Canada.
• Comprehensive Health Benefits: Health benefits from day one to support your overall wellbeing.
• Time Off: 4 weeks of vacation, 7 Life Care Days, and a flexible holiday program.
• Wellbeing Support: Wellness Spending Account to support whatever wellbeing looks like for you.
• Home Workspace Set-Up: Home Office Spending Account.
• Family & Future Support: Parental top-up, New Parent Days, and matched retirement savings.
• Growth & Learning: Professional Development Budget to learn new skills and grow your craft.
• Community Impact: Paid Volunteer Time to give back to the causes that matter to you.
• In-Office Connection: Tasty Tuesdays in the office every other week.

Diversity & Accessibility

We believe our team’s unique experiences, backgrounds, cultures, beliefs, and abilities add richness to our culture and depth to our ideas. Our commitment to diversity and inclusion creates an environment that supports, empowers, and delivers a sense of belonging for all team members.