Drive technical solutions as a Technical Account Manager with Axon in Brandon, Manitoba. You'll leverage your expertise in Axon products to enhance customer operations through effective project management and support.
At Axon, we seek a Technical Account Manager to cultivate long-term partnerships with key customers. With over four years in technical account management, your role involves consulting on project initiatives and advocating for customer needs. Collaborate with cross-functional teams to ensure Axon's solutions align with customer requirements and deliver exceptional technical support.
Key Responsibilities:
- Serve as the day-to-day technical point of contact
- Develop expertise in Axon Records and Productivity Suite
- Configure solutions and align workflows with customer objectives
- Facilitate customer training and knowledge transfer
- Monitor support tickets and provide troubleshooting consultation
Requirements:
- Bachelor's degree in a related field
- 4+ years in technical account management or customer success
- Experience with law enforcement or public safety agencies
- Strong skills in analytics tools like Power BI
- Ability to manage multiple priorities in fast-paced settings
Leverage your technical acumen and customer support experience to make a meaningful impact at Axon.
