Transform technology deployment as a Customer-Facing Technical Services Manager at Axon in Canada, involving 80% travel. Ensure client satisfaction through expert solutions and effective installations.
As a Customer-Facing Technical Services Manager with Axon, you will manage the deployment and support of innovative Fleet systems, acting as a bridge between technology and customer needs. Your role demands strong technical understanding, especially with networking, third-party management, and customer engagement. You'll lead teams to provide exceptional service and support.
Key Responsibilities:
- Direct Fleet installations while ensuring customer satisfaction
- Maintain communication with clients and team members
- Deploy and troubleshoot hardware/software solutions
- Create comprehensive documentation for installations
- Conduct training for users on Axon's technology
Requirements:
- Extensive knowledge of IP networking and related technologies
- Proven leadership in customer service and installations
- Experience in law enforcement settings preferred
- 5+ years in a technical managerial capacity
- Must reside near a major airport for travel
Utilize your networking expertise and customer-oriented mindset to elevate Axon's mission of Protecting Life.
