Remote from Canada, provide technical support for Axon Fusus using hardware, software, phone, email, and chat expertise. Help customers resolve issues.
This Senior Technical Support Representative supports Axon Fusus customers across multiple communication channels. The customer-focused position covers applications, application programming interfaces, video management systems, IP cameras, Linux networking tools, and enterprise network equipment. You will meet performance and quality goals while supporting customer locations and documenting completed work.
Key Responsibilities:
- Become an expert on Axon Fusus applications, APIs, and roadmap
- Support video management systems, IP cameras, and Linux networking tools
- Assist Implementation with customer location geospatial setup
- Resolve inbound support requests by telephone and email
- Document completed work within the Axon Fusus CRM tool
Requirements:
- One year of information systems and networking experience
- Strong knowledge of routers, firewalls, tunnels, configuration, and data flow
- Experience with security cameras, VMS, DVR, and NVR systems
- Technical college degree completed or in progress
- Ability to pass CJIS background and maintain RCMP Clearance
Apply technical troubleshooting, networking, and customer support skills to advance Axon Fusus service from Canada.
Senior Technical Support Representative in Mississauga employer: Axon
At Axon, we pride ourselves on being an exceptional employer dedicated to fostering a collaborative and inclusive work culture. Our commitment to employee growth is evident through continuous training opportunities and a focus on meaningful work that directly impacts community safety. With competitive compensation packages and a mission-driven environment, working as a Technical Services Manager in Canada offers the chance to make a real difference while enjoying a supportive team atmosphere.
