Aviva Canada seeks a Sr Unified Communications & Contact Centre Administrator to lead Five9 CCaaS operations, optimize IVR, routing, and analytics, and ensure high availability across the contact center.
You will partner with IT and business teams, manage incidents and changes, and drive improvements in customer experience and efficiency. Hybrid work model and competitive compensation are offered.
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Senior Five9 & Unified Communications Admin in Markham employer: Aviva Canada
Aviva Canada is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for professionals looking to lead transformative change in the insurance sector. With a strong focus on employee growth and development, Aviva offers comprehensive benefits and opportunities to work alongside talented teams in a dynamic environment, all while being at the forefront of AI-enabled operations in the heart of Canada.
