Senior Manager, Portfolio & Delivery in Toronto

You are a high achiever looking to thrive in a fast-paced environment. You take pride in your own work but are comfortable collaborating with a team of highly motivated individuals. You can communicate clearly and concisely with teammates and clients, and you enjoy strong company culture and camaraderie. You can navigate multiple corporate functions, including global lines of service and corporate centers of excellence. You possess strong interpersonal skills and are willing to take on diverse tasks to achieve the team’s common goal. You value personal and professional growth and are ready to take the next step in advancing your career.

Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. We’ve designed our corporate structure to best serve our clients by enhancing collaboration across our organization. Our purpose is to create real economic, social and environmental value as a global real estate advisor, powered by people. We care about each other and we have each other’s backs. This makes Avison Young a great place to be a client, and a great place to work. We support the whole person and their complete wellness – economic, mental and physical – because what’s best for our business comes from our people bringing their whole selves to work.

The Senior Manager, Portfolio & Delivery executes the IT, business process and platform change programs defined by Global IT. Global IT sets the strategy, standards and change agenda; this role plans, resources and delivers against it across our core platforms for CRM, finance, HR, service delivery and data & AI, and the process changes that go with them. Working day to day with the CRM, Finance and Service Line Platform Leads, and alongside regional and service line leadership, Finance, HR, Operations and our outsource partner, the postholder runs delivery governance and keeps the change agenda honest: clear scope, realistic dependencies, visible risk, and benefits that are measured rather than assumed.

Responsibilities:

• Maintain the delivery portfolio for the change programs defined by Global IT — objectives, sponsors, scope, cost, timing and dependencies.
• Act as the single point of execution across cross-related initiatives, working with the Platform Leads so that programs touching the same platforms, processes or people are delivered as one coherent effort.
• Run the delivery governance defined by Global IT — stage gates, change control and escalation — and prepare investment approvals for decision.
• Lead end-to-end delivery of the change programs defined by Global IT, from mobilization through benefits realization to closure.
• Identify and resolve risks, issues and interdependencies early, escalating with clear options and a recommendation.
• Lead a team of Project Managers as direct reports, supplemented by designated resources from the business, other areas of Global IT and our outsource partner for the duration of an initiative.
• Partner closely with the CRM, Finance and Service Line Platform Leads and the Business Partners within Global IT, aligning delivery plans, resourcing and release timing.
• Provide accurate, timely reporting across the portfolio — progress, spend, risk and dependencies — flagging problems early rather than at the point of failure.
• Ensure every initiative has a proportionate change and adoption plan covering communications, training, readiness and post-go-live support.

Qualifications:

• A track record of running several overlapping, interdependent projects or programs at once without losing control of scope, schedule or quality.
• Excellent reporting discipline — clear, accurate, decision-ready reporting, and an honest account of status rather than an optimistic one.
• Strong risk, issue and dependency management, particularly where risks sit between projects rather than within one.
• Experience leading project managers directly while also getting delivery from designated resources who report elsewhere.
• Familiarity with one or more major enterprise platforms — CRM, finance or ERP, HR, professional services automation, or data and analytics.
• Clear written and verbal communication, able to make complex change understandable to a leadership audience.

Education and qualifications:

• Bachelor's degree in business, technology, finance or a related discipline, or equivalent practical experience.
• A program, project or portfolio management certification (PMP, PgMP, MSP, PRINCE2 or SAFe) is an asset, as is a change management certification such as Prosci.

Workplace Type: On-Site

Avison Young practices as an equal opportunity employer in all services locations around the world. We are committed to building and maintaining a workforce diverse in experience, skills and knowledge with uniformity in service excellence, commitment and integrity.