At a Glance
- Tasks: Lead major incident management and enhance ITIL processes for operational excellence.
- Company: Join Aviso, a top wealth management organization with a focus on innovation.
- Benefits: Competitive salary, professional growth opportunities, and a collaborative work environment.
- Other info: Dynamic role with opportunities to shape the future of technology at Aviso.
- Why this job: Make a real impact on service stability and drive continuous improvements.
- Qualifications: Bachelor's in IT or Computer Science and 5+ years in IT operations.
The predicted salary is between 90000 - 110000 $ per year.
Become a key player at Aviso as a Senior Incident and Problem Manager.
This critical role demands expertise in IT incident management and promises impactful contributions to service stability and operational excellence.
Aviso, a leading wealth management organization, is seeking a Senior Incident and Problem Manager for its Technology Ops & Support Partners team.
This senior role involves leading end-to-end IT incident and problem management, ensuring effective major incident response, root cause analysis, and implementation of preventive actions.
The successful candidate will enhance ITIL-aligned processes and governance, driving continuous improvements that bolster operational resilience.
Key
Responsibilities
- Lead end-to-end major incident lifecycle processes
- Facilitate communication during major incidents across teams
- Conduct post-incident reviews and root cause analysis
- Manage the problem management process and backlog governance
- Support operational readiness for significant releases
Requirements
- Bachelor's in IT, Computer Science, or equivalent
- Minimum 5 years in IT operations service management
- Strong ITIL knowledge in incident and problem management
- Experience with ITSM tools like Service Now or Jira
- Excellent communication skills across technical and business contexts
Drive service reliability and operational excellence as you shape opportunities at Aviso! #J-18808-Ljbffr
Senior Problem Manager in Vancouver employer: Aviso
At Aviso, we pride ourselves on being an exceptional employer that fosters innovation and collaboration in the rapidly evolving field of cloud technologies. Our inclusive work culture encourages continuous learning and professional growth, providing employees with access to cutting-edge tools and resources to excel in their roles. Located in a vibrant tech hub, we offer unique opportunities to engage with industry leaders and contribute to transformative projects that enhance user experiences and operational efficiencies.
