At a Glance
- Tasks: Lead employee-centric practices and optimize customer service operations.
- Company: Top wealth-management firm in Toronto with a focus on innovation.
- Benefits: Competitive salary, comprehensive benefits, and a supportive work environment.
- Other info: Opportunity for career growth in a dynamic and innovative setting.
- Why this job: Make a real difference in workforce management and enhance customer experiences.
- Qualifications: 8+ years of WFM experience and strong collaboration skills.
The predicted salary is between 148500 - 181500 $ per year.
A leading wealth-management organization in Toronto seeks a Senior Manager, Workforce Management and Optimization.
You will lead the development of employee-centric practices in a customer service environment.
With over 8 years of experience, you should understand WFM principles and excel in fostering collaboration and innovation.
The role includes coaching staff, enhancing processes, and leading reporting efforts across contact centers.
A competitive compensation package and comprehensive benefits are offered. #J-18808-Ljbffr
Senior WFM & Contact Center Optimization Leader in Toronto employer: Aviso
At Aviso, we pride ourselves on being an exceptional employer that fosters innovation and collaboration in the rapidly evolving field of cloud technologies. Our inclusive work culture encourages continuous learning and professional growth, providing employees with access to cutting-edge tools and resources to excel in their roles. Located in a vibrant tech hub, we offer unique opportunities to engage with industry leaders and contribute to transformative projects that enhance user experiences and operational efficiencies.
