Bilingual Managed Account Program (MAP) Support Specialist in Toronto

Aviso is dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart.

The Opportunity

We’re looking to fill an opening for a Bilingual Managed Account Program (MAP) Support Specialist to join our Operations team. Reporting to the Supervisor, New Accounts, the Bilingual MAP Support Specialist is responsible for the service & day-to-day operational support of Aviso’s Separately Managed Account (SMA) programs and other investment management solutions. The role requires consistent delivery of outstanding service for clients, team members, and related parties by handling all administration duties for managed accounts with minimal supervision while maintaining a high degree of accuracy and timeliness.

Leadership qualities are essential as you will be responsible for processing and managing all client account inquiries in accordance with operational procedures, company policies, and industry regulations.

As one aviso:

• We Care – You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported.
• We Dare – You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working.
• We Share – You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed.
• We Deliver – You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve.

What your day looks like:

• Handle email and phone inquiries from internal and external stakeholders to manage client accounts in a timely, efficient, compliant, and professional manner.
• Process and coordinate various duties within department and other shared services such as investment instructions, account set ups, updates, transfers, redemptions and contributions.
• Execute discretionary trades to support redemptions and contributions requests.
• Act as the primary contact for internal and external stakeholders with respect to the resolution of problems and complaints by initiating an investigation, recording details, referring to the relevant departments and conducting appropriate follow-ups.
• Provide guidance and support on procedures, forms, and practices within the SMA program to ensure advisors are successful with product implementation and account maintenance needs.
• Assist with monthly fee-billing.
• Provide support to the Supervisor through analysis of departmental trends and preparation of various reports such as volume & escalation tracking to ensure delivery of service standards.

Your experience and skills:

• Post-secondary education in a related field (e.g., a degree, diploma, or certificate in Business or Finance).
• Successful completion of the Canadian Investment Regulatory Exam (CIRE) or equivalent.
• Exceptional customer service skills with a minimum of 5 years’ customer service experience; 2-3 years of which are within the financial services industry (or equivalent), preferably serving high net worth clientele.
• Excellent time management and organizational skills with proven ability to work well under pressure and meet deadlines.
• Excellent communication and interpersonal skills.
• Working experience with Portfolio Management software, Bloomberg or Morningstar preferred.
• Fluent communication skills in English and French are required.
• Strong Knowledge of Microsoft Office (Outlook, Excel, Word).
• Self-motivated, results oriented with strong attention to detail and accuracy.
• Proven ability to identify and resolve issues to the satisfaction of all parties.

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success. Here are a few things that set us apart:

• Competitive compensation package that rewards and recognizes individual contributions.
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees.
• Generous vacation time, fitness benefit, parental leave top-up options.
• Matching contributions to our retirement program.
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program.
• Regular social events to foster teamwork.

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.