At a Glance
- Tasks: Lead customer experience strategies and manage service technicians to enhance client satisfaction.
- Company: AVI-SPL, a leader in audiovisual solutions with a focus on innovation.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Join a collaborative team and develop your strategic thinking abilities.
- Why this job: Make a real impact on customer satisfaction and operational excellence.
- Qualifications: 8-10 years of management experience and strong leadership skills required.
The predicted salary is between 63000 - 77000 $ per year.
Lead customer experience strategies as the Regional Service Manager at AVI-SPL. Oversee field technicians, manage incidents, and enhance client satisfaction across your territory.
In this key managerial role, you will supervise service technicians while ensuring a high-quality customer experience.
The Regional Service Manager will focus on building relationships with customers and collaborating with local sales and operations.
Your responsibilities include incident management, P&L oversight, and strategizing for service enhancements.
Key
Responsibilities
- Recruit and mentor field service and onsite staff
- Manage escalation and incident resolution processes
- Develop customer service strategies aligned with corporate initiatives
- Maintain partnerships with subcontracted service providers
- Oversee regional service P&L and revenue growth
Requirements
- 8-10 years of management experience in related fields
- Strong communication and presentation skills
- ITIL Foundations certification preferred
- Exceptional leadership and strategic thinking abilities
- Proven capacity to manage multiple tasks effectively
Make a significant impact on customer satisfaction and operational excellence as AVI-SPL's Regional Service Manager. #J-18808-Ljbffr
AVI-SPL Regional Service Manager Position in Calgary employer: AVI-SPL Canada
AVI-SPL is an exceptional employer that prioritizes employee growth and development, offering a collaborative work culture where your leadership skills can shine. As the Regional Service Manager, you'll not only lead a dedicated team but also have the opportunity to enhance customer experiences across your territory, all while enjoying competitive benefits and a supportive environment that values innovation and excellence.
