Senior Technical Success Consultant in Calgary

AVEVA is creating software trusted by over 90% of leading industrial companies.

Location: Houston, TX; Philadelphia, PA; Calgary

Product Area: This role is focusing on candidates with AVEVA Engineering and AVEVA Schematic knowledge and experience.

Functional Responsibility:

• Understand the customer’s technology stack, organization, technology governance policies and strategic objectives related to how AVEVA solutions will be used.
• Inform customers of best practices, pitfalls/opportunities to avoid adoption hurdles, help them make informed decisions.
• Identify potential configuration or design related issues.
• Review functional capabilities and proposed changes to avoid issues that may impair system performance or stability.
• Provide AVEVA application tuning and performance advice.
• Assess system readiness for upgrade and facilitate upgrade planning.
• Assist customers with the deployment of major version upgrades and adoption of new technology.
• Deliver feature adoption advice, demo new features, identify gaps in feature usage and provide license optimization recommendations.
• Support resolution of technical issues causing stalled customer journeys or low adoption.
• Formulate remediation plans and lead execution in partnership with IAC, CSM and AM.
• Deliver Success Accelerators and Training Offerings related to customers' primary technology.
• Provide input to the development of new Success Accelerators and Training collateral or improvement of existing accelerators and training collateral.
• Document and formally propose product enhancements or improvements to AVEVA products.
• Diagnose customer readiness issues or adoption obstacles and prescribe solutions (reactive and preventative) that enhance customer journey and accelerate time to value.
• Provide guidance to help standardize AVEVA product adoption and configuration across projects, sites, and regions.

Success Measures:

• Adoption and credit consumption, through increased software usage, expansion of software footprint and reduction in churn for customers receiving TAS interactions.
• Customer satisfaction for customers receiving TAS and CES interactions.
• TAS revenue growth for customers receiving TAS and CES interactions.

Skills & Qualifications:

• Detailed understanding of how their primary technology is applied in the customer’s industry, including customer KPI’s and typical outcomes.
• Effective communicator provides empathetic direction to customer (and AVEVA) on best course of action.
• Active listener who can join the dots between what would benefit the customer and how AVEVA can assist.
• Comfortable with best practices in situations involving high levels of complexity.
• Bachelor level degree in technical field such as Computer Science, Computer Engineering, Electrical/Electrical Engineering.
• 5+ years performing technical support for AVEVA software of their specialty.
• AND/OR 5+ years creating solutions with AVEVA products.
• 5+ years technical project management or technical lead engineering experience implementing AVEVA software solution projects.
• 5+ years technical pre-sales consultancy with AVEVA products.
• 5+ years solution support engineer with AVEVA products.
• (In absence of a degree, at least 8 years of experience will be required.)
• Valid Passport is required.
• Excellent software technology acumen.
• Expert level domain knowledge for which they are qualified.
• Strong leadership, customer service, and interpersonal relationship skills.
• Solid oral, written, presentation, and communication skills.
• Familiar with infrastructure environments related to AVEVA software deployments.
• Ability to work as part of a team to solve problems and share best practices.
• Ability to set priorities and manage multiple activities.
• Experience working with C-level executives, a plus.
• A background in architectures and enterprise-wide design methodologies, a plus.
• Willing and able to travel for up to 20%.

Commercial at AVEVA: Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.

Hybrid working: We work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office, with an expectation of being on-site 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work, and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process.

About AVEVA: AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably. We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy.

AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, and credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.