Lead 24x7 Managed Application Support Services for a large Banking client, combining service governance with incident and stakeholder management. As an experienced Service Delivery Manager, you will oversee multiple support contracts and offshore operations. The role connects technical understanding of application and infrastructure ecosystems with service performance, client relationships, and operational excellence. You will align delivery with business objectives and regulatory requirements. Key Responsibilities:
Lead end-to-end managed application support delivery Own contracted SLAs, KPIs, and operational commitments Manage weekly, monthly, and quarterly service reviews Lead major incident bridges during critical outages Drive service improvement, automation, and customer satisfaction Requirements:
Experience managing 24x7 offshore support operations Service management expertise across multiple contracts Understanding of application and infrastructure ecosystems Knowledge of ITIL and SRE principles Strong stakeholder and client relationship management skills Apply service governance, ITIL, incident management, and technical oversight to deliver reliable Banking client support services.
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Managed Application Service Delivery Manager in Toronto employer: Avanade Inc.
Avanade Inc. is an exceptional employer that fosters a dynamic work culture in the vibrant city of Montréal, where innovation meets collaboration. Employees benefit from comprehensive professional development opportunities and a strong emphasis on work-life balance, making it an ideal environment for those looking to grow their careers in cutting-edge technologies like Azure and AI. With a commitment to diversity and inclusion, Avanade ensures that every team member feels valued and empowered to contribute to transformative projects.
