Support AutoTrader.ca clients in Etobicoke through hybrid customer service, account troubleshooting, analytics, and cross-functional issue resolution.
TRADER seeks a Client Support Specialist for its flagship automotive marketplace, AutoTrader.ca. You will support clients and dealer groups, investigate concerns, and serve as an internal customer issue contact. The work includes account guidance, reporting, and coordination with Sales, Finance, Production, and Dealer Services.
Key Responsibilities:
- Investigate client concerns and inquiries
- Troubleshoot account issues and communicate timely resolutions
- Manage inbound and outbound client communications
- Coordinate technical, billing, and fulfillment issue resolution
- Prepare reports, presentations, and account recommendations
Requirements:
- Detailed, customer-focused approach
- Organized ability to manage client expectations
- Self-motivated individual and team work style
- Strong verbal and written communication skills
- Excel experience and strong analytical skills
Bring customer focus, Excel expertise, and analytical judgment to strengthen AutoTrader.ca client relationships and account support.
Customer Support Specialist AutoTrader in Toronto employer: AutoTrader.ca
At TRADER, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to excel. As a Senior Data Scientist in Toronto, you will not only have the opportunity to work on cutting-edge automotive technology but also benefit from a collaborative environment that encourages mentorship and professional growth. With a focus on continuous learning and impactful contributions, TRADER is an excellent employer for those seeking meaningful and rewarding careers in data science.
