Frankfurt Autobody is looking for a friendly, organized, and motivated Customer Service Representative to join our team full-time.
We are a manufacturer-certified collision repair facility for Porsche, BMW, Lexus & Toyota... and other brands, serving Vancouver with professional collision repair and customer service.
Position: Full-Time Customer Service Representative
Hours: Monday to Friday, 8:30 AM – 5:30 PM
Wage: $21–$25 per hour, based on experience. Compensation will be reviewed and may be adjusted upon successful completion of the probationary period.
Responsibilities:
- Greet customers and assist with their repair needs
- Answer phone calls and schedule appointments
- Coordinate vehicle drop-offs and pick-ups
- Provide customers with repair updates
- Assist with ICBC claims, documentation, and paperwork
- Coordinate with estimators, technicians, rental companies, and insurance partners
- Maintain customer and repair files
- Help ensure a smooth and positive customer experience from start to finish
What We're Looking For:
- Strong customer service and communication skills
- Friendly, professional, and dependable
- Strong organizational and multitasking skills
- Comfortable working with computers and office systems
- Previous customer service or administrative experience preferred
- Automotive or collision repair experience is an asset, but not required
- Willingness to learn and work as part of a team
