Spécialiste en implantation - SBS / Implementation Specialist-SBS in Montréal

Overview

ADP is recruiting an Implementation Specialist to help clients leverage ADP's business solutions so they can focus on growing their organization.

What you’ll do

• Implement ADP solutions for clients in accordance with ADP guidelines and client expectations.
• Own all project aspects: analysis, configuration, validation and problem‑solving.
• Apply industry and product knowledge to optimize system configurations and product upgrades.
• Lead new business conversions to the ADP platform while ensuring high client satisfaction and productivity.
• Provide regular status reports to stakeholders, highlighting critical issues.
• Guarantee client satisfaction and retention by delivering solutions on client‑defined timelines.
• Maintain accuracy of all client setup aspects and exchange routine information with client project teams.
• Support customer service during high‑volume periods.

To succeed in this role

• Minimum 3–5 years of payroll industry experience.
• Strong MS Office (Word/Excel) skills.
• Project management knowledge.
• General knowledge of operating systems and internet concepts.
• Effective communication skills.
• Ability to collaborate and work effectively within cross‑functional teams.

Bonus points

• Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP).

Benefits & Development

• Workplace flexibility and support for mental health and well‑being.
• Ongoing training and development opportunities.
• Tuition reimbursement program.
• Global travel and networking opportunities.
• Participation in ADP’s Business Resource Groups.
• Commitment to giving back and making a positive community impact.

Equal Employment Opportunity Statement

ADP is an equal‑employment‑opportunity employer. We do not discriminate based on any protected characteristic. Discrimination or harassment of any kind is prohibited on the basis of protected characteristics, and a grievance procedure is in place.

Ethics Statement

ADP conducts business with the highest ethical standards and full compliance with all applicable laws. Employees are expected to uphold our values, demonstrate integrity, and maintain a respectful workplace.