At a Glance
- Tasks: Lead and coach a team to enhance client satisfaction and optimize contact centre operations.
- Company: Join ADP, a leader in Human Capital Management with a vibrant work culture.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Other info: Empower your team and drive excellence in service delivery.
- Why this job: Make a real impact by leading a dynamic team in a fast-paced contact centre.
- Qualifications: 5+ years in Human Capital Management and 2 years in a leadership role.
The predicted salary is between 63000 - 77000 $ per year.
Become the driving force behind ADP's HCM Contact Centre as a Manager located in Etobicoke or Montreal.
Leverage your leadership experience in a bustling contact centre to boost team performance and exceed client expectations.
This role is ideal for candidates with an extensive background in Human Capital Management and strong managerial skills.
You will oversee a team of technical specialists while ensuring smooth contact centre operations.
Your ability to foster a culture of excellence will empower your team to effectively address complex technical inquiries and optimize overall service delivery.
Key
Responsibilities
- Lead and coach a team of HCM support specialists
- Ensure efficient daily contact centre operations
- Enhance client satisfaction through effective support
- Address trends to improve resolution times
- Review performance and implement training strategies
Requirements
- 5+ years in Human Capital Management or HR Systems
- 2 years in a leadership role within a contact centre
- Familiarity with data management and APIs
- Strong skills in client issue management
- Excellent interpersonal and coaching abilities
- Lead and inspire your team to achieve new heights at ADP. #J-18808-Ljbffr
HCM Contact Centre Manager Role in Montréal employer: Automatic Data Processing, Inc.
ADP est un employeur exceptionnel qui valorise le développement professionnel et offre un environnement de travail dynamique à ses employés. En tant que Représentant(e) des Ventes Grands Comptes, vous bénéficierez d'une formation de premier plan, d'un soutien constant et d'opportunités de reconnaissance pour vos performances, le tout dans une culture axée sur la collaboration et l'innovation. Situé dans un cadre stimulant, ADP vous permet de bâtir des relations durables tout en atteignant vos objectifs de vente.
Contact Details:
Automatic Data Processing, Inc. Recruitment Team
