At a Glance
- Tasks: Create appointments, handle customer inquiries, and support repair processes.
- Company: Join ACX Waverley, part of Canada's largest automotive dealer group.
- Benefits: Competitive pay, employee perks, and professional growth opportunities.
- Other info: Diverse and inclusive workplace culture with ongoing development support.
- Why this job: Be part of a fast-paced team that values innovation and customer satisfaction.
- Qualifications: Customer service skills, problem-solving abilities, and relevant experience.
The predicted salary is between 40500 - 49500 $ per year.
- Position
- Customer Service Representative
- Dealership
- ACX Waverley
- Location
- Winnipeg, MB
- Classification
- Full Time, Immediate Hire
ACX Waverley is proud to be a part of the Auto Canada dealership network.
Auto Canada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US.
We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.
We find opportunities to reward high-performers regularly and are looking for managers that empower and motivate their teams to do their very best.
We want someone whose values align with our own and can support our people-driven culture of learning and continuous development.
Working here is fast-paced, non-stop, and a little unpredictable—and we love it.
Your area of focus
This role helps create appointments for our Loyalty Department, as well as handle our lease finance and cash portfolios.
- What drives your day-to-day
- Create preliminary estimates and submit warranty claims for dealership approval
- Assist with scheduling customer's vehicles in for repair and collect payment upon delivery
- Check in collision vehicles by taking intake photos and creating a work order
- Support customer calls pertaining to repair status, insurance details and car rental inquiries
- Proactively educate customers on the insurance and repair process to enhance the customer experience
- Update customer information in the management system as required
- Provide continuous repair updates to customers during the repair process
- Assist with resolving customer issues as they arise in a professional and timely manner
- What Are The Must-haves
- College diploma or two years' relevant experience
- Ability to speak Mandarin/Cantonese considered a strong asset
- Proficient with Microsoft Office/Outlook, Mitchell Connect and Audatex
- Exceptional customer service and problem-solving skills
- Previous experience working within a body shop or auto claims
- Able to work independently as well as part of a team
- Excellent verbal and written communication skills
- The Perks
- Competitive Compensation and Benefits Package
- Employee Vehicle Purchase & Service Plans
- Employee and Family Assistance Programs
- Company-wide appreciation events and contests throughout the calendar year
- Professional development and the opportunity to grow your career
And those are just the basics.
We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members.
As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.
Our commitment extends to reaching out to individuals from various backgrounds and identities.
We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities.
Auto Canada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities.
If you need accommodation during the recruitment process, please inform your recruiter.
Customer Service Representative in Winnipeg employer: AutoCanada
AutoCanada is an exceptional employer that fosters a dynamic and inclusive work culture, offering hybrid work options in the vibrant city of Edmonton. Employees benefit from comprehensive growth opportunities, including professional development and training, while contributing to impactful projects that enhance operational efficiency across multiple collision centers. Join a team that values innovation and collaboration, making every day at AutoCanada a rewarding experience.
