Service Advisor in Sherwood Park

Join the ride! Sherwood Park Volkswagen is proud to be a part of the AutoCanada dealership network. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success. Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that's right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

We are looking for an experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership.

Your area of focus:

• Estimating the cost and time needed for a wide range of repairs.
• Welcoming customers and discussing their needs.
• Answering customer inquiries, either in person or on the phone.
• Developing repair estimates by taking the cost of materials, supplies, and labor into consideration.
• Preparing repair orders by detailing the vehicle's problems or symptoms.
• Connecting customers to the right auto technician.
• Test-driving vehicles to confirm the customers' vehicle is repaired as needed.
• Maintaining automotive records by keeping track of problems and corrective actions.

What Are The Must-haves:

• Minimum of 2-year dealership experience in a Service Advisor role required.
• CDK experience is an asset.
• Automotive knowledge.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Ability to thrive in a fast-paced environment with many priorities.
• Demonstrated communication and interpersonal skills.
• Must be able to remain calm when customers and/or situations are not.
• Organization and follow-up skills.
• Experience and desire to work with technology.

The Perks:

• Competitive Compensation and Benefits Package.
• Employee Vehicle Purchase & Service Plans.
• Employee and Family Assistance Programs.
• Company-wide appreciation events and contests throughout the calendar year.
• Professional development and the opportunity to grow your career.

We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Compensation: The expected range of compensation for this position is $60,000 – $100,000 Commission — No base. This position is entirely commission-based and the expected compensation range reflects potential earnings based on historical performance and market conditions. Actual earnings will vary depending on individual performance, sales results, and other factors. No minimum or guaranteed level compensation is provided.

Can you picture yourself here already? We hope so. It's equally as important that you choose us as we choose you. Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.