Building Services Office Lead

A genuinely hands-on leadership role where you’ll lead from the front. You will lead and support a small Front of House and Office Support team, supporting the delivery of workplace operations, contractors, and services at our Southbank Head Office.

Reporting to the Building Services Manager, you'll lead our Front of House and Office Support team while providing day-to-day operational support across workplace services, contractor coordination, and office operations.

What you’ll be doing:

• Supporting the Building Services Manager in the delivery of workplace operations, services, projects, and continuous improvement initiatives.
• Leading, coaching, and supporting the Front of House and Office Support team to deliver exceptional service.
• Ensuring Front of House and Office Support and workplace services continue to run smoothly during planned and unexpected absences.
• Acting as a key point of contact for workplace issues and enquiries and service requests, providing practical and timely solutions.
• Coordinating contractors, vendors, and service providers, including performance management, compliance, inspections, and service reviews.
• Building strong relationships with internal stakeholders, Building Management, and our Security, Technology, and People teams.
• Identifying opportunities to improve processes, service delivery, and the overall workplace experience.
• Supporting operational budgeting, forecasting, and cost-management activities.
• Managing the corporate electricity account portfolio, reporting requirements, and procurement activities.
• Managing the PPE portfolio, including reporting, supplier performance, and contract administration.
• Supporting workplace projects, office moves, and business initiatives as required.
• Maintaining a safe, professional, welcoming, and high-performing workplace environment.

What we’re looking for:

• You’ll be a highly capable workplace, facilities, or corporate services professional who thrives in a hands-on environment and enjoys balancing people leadership with operational delivery.
• Experience in workplace operations, facilities management, corporate services, or a similar environment.
• The ability to lead, motivate, and support a small team while remaining actively involved in the day-to-day operations.
• Strong contractor, vendor, and service provider management skills, with the ability to build productive working relationships.
• A practical, proactive, and solutions-focused approach to problem solving.
• Strong customer service, communication, and stakeholder management skills.
• Excellent organisational skills, attention to detail, and the ability to effectively manage competing priorities.
• Advanced Microsoft Office skills, with experience preparing reports, presentations, and operational insights.

We’re committed to building an inclusive culture and a diverse workforce. We believe different perspectives are essential to our success, and we encourage all applicants to apply. If you need any adjustments during the recruitment process, we’re happy to discuss how we can support you.