At a Glance
- Tasks: Administer IT incidents, provide hands-on support, and manage user access.
- Company: Fast-growing company redefining possibilities in complex projects worldwide.
- Benefits: Competitive salary, career advancement, wellness programs, and mentorship opportunities.
- Other info: Diverse and inclusive culture with a focus on individual growth.
- Why this job: Join a dynamic team and make a real impact in IT solutions.
- Qualifications: Associate degree or certification in IT with 3+ years of experience.
The predicted salary is between 68000 - 80000 $ per year.
Ausenco is a fast-growing company with big ideas. We redefine what’s possible in some of the world’s most complex projects and toughest environments. Delivering innovative, value-add consulting, project delivery, asset operations and maintenance solutions is what we do. From 22 offices in 9 countries, with projects in over 80 locations worldwide, we create sustainable outcomes for our people, clients and communities. Our team in Burnaby is growing, we are currently recruiting for an IT Administrator to join our team in the Burnaby office.
About The Role
- Administer and resolve Level 1 & 2 IT incidents and service requests using ITSM tools
- Provide hands‑on support for hardware and software issues, including installation, configuration, and troubleshooting of laptops, printers, and peripherals
- Support collaboration tools (M365: Outlook, SharePoint, OneDrive)
- Manage user access to corporate systems and resources (e.g., enterprise storage systems, licensing, applications)
- Support onboarding/offboarding processes: accounts, IT equipment, asset tracking, and user orientations
- Create training materials and deliver basic user training
- Respond to IT security alerts and assist with remediation
- Provide support for telecommunications systems, including video conferencing, phones, mobile devices
- Document resolution efforts, time logs, and maintain clear records of support activities
- Contribute to knowledge base
- Assist with IT infrastructure projects (network/server/storage)
- Investigate, troubleshoot, and resolve complex software problems using systematic root cause analysis
About You
- Associate degree or Technical Certification in Computer Science, Information Technology, or a related field
- 3+ years of experience using a ticketing system for issue resolution
- Strong problem‑solving and analytical skills
- Strong knowledge of Windows 11 Enterprise environments
- Experience with installation and maintenance of IT hardware and peripherals
- Excellent communication skills
- Detail‑oriented with strong organizational and documentation skills
- Customer‑focused mindset with proven troubleshooting abilities
We’re committed to a fair and human hiring process. All applications are reviewed by a member of our team and are not automatically screened or rejected by AI.
Why Ausenco?
- Career advancement - Embark on a journey of continuous growth through technical training, mentorship initiatives, and networking opportunities
- Holistic approach to wellness – Take a proactive approach to your overall wellbeing. Access to confidential counselling, information services and a benefits program that supports your health & wellness
- Accessible leadership team – Work with highly reputable industry leaders who value your contribution
Our people don’t settle for the status quo. If you have an entrepreneurial spirit and want to help set a new standard in sustainability, we’ll help you find your place. This means working with you to develop a unique career path and skillset to match your ambition. We’re proud of the work we do, and we do it within a culture that is open, honest, and cooperative. We have a history of attracting visionary people who embrace challenges and deliver creative solutions for every project, and your voice is an important part of the conversation. As a global company we embrace and encourage diversity in its fullest sense – gender identity, gender expression, sexual orientation, age, experience, nationality, colour, language, religion, location, disability, education, skills, working styles and time availability. Our work environments are based on mutual trust and respect for the rights and opportunities of every individual.
Salary range: $68,000 – $80,000 annually. Expected Salary: Variation in salary is determined by factors such as qualifications, relevant years of experience, and prevailing market conditions for the specific role. Join us and work a better way.
IT Administrator in Burnaby employer: Ausenco
Ausenco is an exceptional employer that fosters a dynamic and inclusive work culture in its Burlington office, offering hybrid work options to support work-life balance. With a strong commitment to employee growth, the company provides ample opportunities for professional development and encourages innovation within its mechanical engineering team. Joining Ausenco means being part of a collaborative environment where your contributions are valued, and you can make a meaningful impact on complex projects in the Minerals and Metals sector.
