Become a vital part of Aurora's Veteran Concierge Team as a Bilingual Client Care Specialist. This remote full-time role empowers you to facilitate high-quality patient care and support.
In this position, you'll be tasked with managing incoming patient inquiries and providing critical assistance to ensure a pleasant experience. With a focus on compliance and discretion, your strong communication skills will help bridge gaps between patients and healthcare professionals. This is an opportunity to make a real difference in people's lives.
Key Responsibilities:
- Handle a high volume of inbound patient calls effectively
- Process and manage client orders with precision
- Inform clients of regulations governing medical cannabis
- Maintain accurate client records in the CRM system
- Resolve issues and complaints efficiently using critical thinking
Requirements:
- Proficiency in both English and French
- Experience in customer service (1-3 years)
- Familiarity with VAC and 3rd party billing processes
- Administrative certification highly regarded
- Strong attention to detail and organization
Enhance your career by supporting patients and playing a role in the cannabis industry at Aurora.
Veteran Concierge Team Client Care Specialist in Montréal employer: Aurora Cannabis Inc.
Aurora is an exceptional employer that champions a diverse and inclusive work culture, empowering employees to thrive in their roles while making a meaningful impact in the cannabis industry. With a commitment to employee growth and development, Aurora offers competitive salaries, comprehensive benefits, and a supportive environment that encourages collaboration and innovation. Working remotely from Ontario, you'll be part of a passionate team dedicated to improving patients' lives through high-quality products, all while enjoying the flexibility and work-life balance that comes with a remote position.
