Advanced troubleshooting meets on-site service delivery in Brampton, Ontario, supporting Aurora users across hardware, Microsoft 365, and access technologies.
As an IT Service Desk Analyst, you will own complex incidents and service requests across local and global operations. You will coordinate with Infrastructure, Network, Security, and Applications teams to restore reliable services. The work includes identity administration, endpoint support, documentation, and service improvement.
Key Responsibilities:
- Resolve complex incidents and service requests through coordinated escalation
- Troubleshoot endpoints, connectivity, collaboration platforms, and access issues
- Administer accounts, permissions, devices, and Microsoft enterprise platforms
- Support onboarding, offboarding, deployments, upgrades, and migrations
- Maintain documentation, metrics, automation, and self-service improvements
Requirements:
- Advanced troubleshooting across endpoints, Microsoft 365, identity, and networking
- Knowledge of Windows, Active Directory, Entra ID, Exchange Online, and Intune
- Working knowledge of TCP/IP, DNS, DHCP, Wi-Fi, and VPN
- Understanding of ITIL-aligned service management processes
- Strong analytical, organizational, communication, and customer service skills
Support Aurora's Brampton operations through advanced service desk expertise, Microsoft technologies, endpoint management, and cross-functional incident resolution.
Senior IT Service Desk Analyst in Brampton employer: Aurora Cannabis Inc.
Aurora is an exceptional employer that champions a diverse and inclusive work culture, empowering employees to thrive in their roles while making a meaningful impact in the cannabis industry. With a commitment to employee growth and development, Aurora offers competitive salaries, comprehensive benefits, and a supportive environment that encourages collaboration and innovation. Working remotely from Ontario, you'll be part of a passionate team dedicated to improving patients' lives through high-quality products, all while enjoying the flexibility and work-life balance that comes with a remote position.
