At a Glance
- Tasks: Help customers navigate loans and provide exceptional service while driving sales growth.
- Company: Join LendDirect, a leader in consumer finance with over 50 years of experience.
- Benefits: Enjoy competitive pay, health benefits, paid time off, and tuition reimbursement from day one.
- Other info: Dynamic team environment with opportunities for rapid career advancement.
- Why this job: Make a real impact in people's lives while building a rewarding career in finance.
- Qualifications: Passion for customer service and a willingness to learn; no prior experience required!
The predicted salary is between 19 - 25 $ per hour.
Are you ready to make a difference in the world of consumer finance? At LendDirect, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs.
Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. Be part of a dynamic team that is shaping the future of consumer finance.
Responsibilities
- Deliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
- Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
- Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
- Support Delinquency Management: Collaborate with customers on past-due accounts, offering solutions and working toward resolution.
- Learn and Grow: Participate in a hands‐on training program with one‐on‐one mentoring to build your skills and confidence.
- Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets.
This is your opportunity to build a rewarding career with a company that values your contributions and supports your growth.
Qualifications
- Customer Focus: A genuine desire to help others and provide top‐tier service in every interaction.
- Sales Mindset: Confidence in promoting products and services that meet customer needs.
- Strong Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly.
- Problem‐Solving Skills: Ability to think on your feet and offer creative solutions to customer challenges.
- Adaptability: Willingness to learn new systems and processes in a dynamic environment.
- Team Player: A collaborative spirit with a desire to contribute to team success.
- Educational Background: High School diploma or equivalent required; college coursework or degree is a plus.
- Industry Experience: Experience in customer service, sales, or consumer finance is preferred but not required—we'll train the right candidate!
Work Location: 3-403 Queen Street, Chatham, ON N7M 2H8
Operating Hours: Monday - Friday 9:00am - 6:00pm
Hourly: $19.00 - $25.00
All full-time employees are eligible for benefits effective on their first day of employment, including paid time off, health benefits, basic life insurance, disability coverage, and optional voluntary life benefits. Employees are also eligible to participate in the Company's RRSP/DPSP program after three (3) months of employment, including company matching contributions.
Other company perks include access to the Employee Assistance Program, Emergency Relief Fund, Attain4All, Tuition Reimbursement, Leadership Development Programs, and potential to earn through the Monthly Bonus Program.
Attain Finance Supports Equal Employment Opportunity. Attain Finance is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations.
Financial Service Representative employer: AttainFinance
At LendDirect, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our commitment to employee growth is evident through comprehensive training programs, mentorship opportunities, and a clear path for advancement within the company. Located in Chatham, ON, we offer competitive benefits from day one, including health coverage, paid time off, and a supportive work environment that values your contributions and encourages you to thrive.
