At ATB, shape Salesforce Retail CRM through requirements gathering and backlog prioritization while bridging business operations, design, and technology. As a Senior Functional Analyst, you will sustain and evolve Salesforce for operational efficiency and business value. Deep Sales and Service Cloud knowledge supports success in this position. You will work within Scrum, manage enhancement intake, and execute transformational roadmaps when needed. Key Responsibilities:
Translate business needs into specifications, stories, criteria, and workflow logic Prioritize backlog execution with Functional Analysts and developers Triage incidents, support requests, and production defects Collaborate on UAT strategies, scenarios, and defect verification Define Salesforce fields, workflows, and integration touchpoints Requirements:
Five or more years working with Salesforce functionally Salesforce Financial Services Cloud experience and data model knowledge Agile Scrum experience with milestone-driven delivery schedules Strong documentation skills for business and technical audiences Experience prioritizing defects, support, and enhancements Apply Salesforce functional analysis, Scrum delivery, and backlog expertise to support ATB’s Retail CRM evolution.
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Senior Salesforce Functional Analyst in Calgary employer: ATB Financial
ATB is an exceptional employer that prioritizes the well-being and growth of its team members, offering a high-care, high-performance culture that empowers individuals to make a meaningful impact. With a commitment to inclusivity and flexibility, ATB provides opportunities for professional development and a supportive work environment, making it an ideal place for those looking to thrive in their careers while contributing to the community. Located in Alberta, the hybrid work model allows for a balanced approach to work-life integration, ensuring that employees can excel both personally and professionally.
