At a Glance
- Tasks: Develop and enhance IVR applications using Cisco CVP, Java, and Amazon Connect.
- Company: Join a leading tech firm in Toronto with a hybrid work model.
- Benefits: Enjoy competitive pay, flexible work hours, and opportunities for growth.
- Other info: Collaborative team environment with exciting projects and career advancement.
- Why this job: Be at the forefront of customer experience technology and make a real difference.
- Qualifications: 4+ years in DTMF IVR development and strong Java skills required.
The predicted salary is between 81000 - 99000 $ per year.
IVR Developer – Cisco CVP, Call Studio, Java & Amazon Connect
Location
Toronto, ON
Work Mode
4 days hybrid
Skill Required
- 4+ years of experience in DTMF IVR application development in CVP (Contact Center).
- Cisco Call Studio / Cisco CVP, VXML Server, CVP Custom Elements (Java), Call Studio GUI, Apache Tomcat.
- Java development with client backend integrations (HTTP REST APIs, OAuth2, XML Web Services, MS SQL Server).
- Experienced in CVP in Java, API integration, sharing data between IVR and agent desktop, customer self-service solutions.
- Knowledge of UCCE / ICM (integration of CVP IVR applications with UCCE routing scripts, DNIS, queuing to skill group, CTI variables, Finesse Agent Desktop), Cyara.
- Strong knowledge of AWS Amazon Connect is a plus.
- #J-18808-Ljbffr
IVR Developer in Toronto employer: Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Astra-North Infoteck Inc. is an exceptional employer located in the vibrant city of Toronto, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from comprehensive growth opportunities, including mentorship programs and access to cutting-edge technology, all while working in a supportive environment that values diversity and creativity. Join us to be part of a forward-thinking team that is shaping the future of cloud-based solutions and AI.
Contact Details:
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision! Recruitment Team
