Elevate your career as an IVR Developer focusing on Cisco CVP, Call Studio, and Java in Toronto. Embrace a hybrid work model combining technical excellence and client backend integrations.
This hybrid role offers a chance to apply 4+ years of experience in DTMF IVR application development. Candidates will work with Cisco Call Studio, VXML Server, and Apache Tomcat, emphasizing Java development to facilitate customer self-service solutions. A strong foundation in API integration is crucial for effective data sharing between IVR systems and agent desktops.
Key Responsibilities:
- Develop DTMF IVR applications using Cisco CVP
- Integrate Java with backend systems using REST APIs
- Utilize Cisco Call Studio and VXML Server tools
- Ensure seamless customer self-service and data sharing
- Collaborate on CVP integrations with UCCE routing
Requirements:
- 4+ years in DTMF IVR application development
- Proficiency in Java and API integration
- Experience with Cisco technologies and MS SQL Server
- Familiarity with UCCE / ICM and CTI variables
- AWS Amazon Connect knowledge is a plus
Drive technical innovation and customer experiences in IVR development with this role focused on Cisco technologies.
IVR Developer at Cisco, Hybrid Role in Toronto employer: Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Astra-North Infoteck Inc. is an exceptional employer located in the vibrant city of Toronto, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from comprehensive growth opportunities, including mentorship programs and access to cutting-edge technology, all while working in a supportive environment that values diversity and creativity. Join us to be part of a forward-thinking team that is shaping the future of cloud-based solutions and AI.
Contact Details:
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision! Recruitment Team
