Leverage your 5+ years of expertise as an Amazon Connect Engineer in a hybrid role based in Toronto, ON. Focus on contact flows, IVR, and advanced integrations every week.
This position calls for a skilled engineer with hands-on experience in Amazon Connect within a contact center setting. You will create and enhance routing profiles, design intelligent IVR solutions, and ensure seamless integration with AWS services like Lambda and DynamoDB. Your background in telephony technologies will ensure the successful development of our enterprise-scale contact center infrastructure.
Key Responsibilities:
- Design and implement contact flows and routing profiles
- Integrate Amazon Connect with services like AWS Lambda and API Gateway
- Troubleshoot performance bottlenecks and call failures
- Develop solutions using Java and support CRM integrations
- Maintain knowledge of telephony technologies and networking concepts
Requirements:
- Minimum of 5 years of experience with Amazon Connect
- Strong skills in contact routing and IVR design
- Familiarity with AWS services and CRM platforms
- Java expertise, with knowledge of Python and JavaScript
- Exposure to Cisco contact center technologies preferred
Bring your Amazon Connect expertise and commitment to excellence to elevate our contact center solutions in Toronto.
Hybrid Amazon Connect Engineer in Toronto employer: Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Astra-North Infoteck Inc. is an exceptional employer located in the vibrant city of Toronto, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from comprehensive growth opportunities, including mentorship programs and access to cutting-edge technology, all while working in a supportive environment that values diversity and creativity. Join us to be part of a forward-thinking team that is shaping the future of cloud-based solutions and AI.
Contact Details:
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision! Recruitment Team
