Generative AI support and M365 expertise define this Level 2.5 analyst position. Serve end users across channels while documenting every query carefully.
The AI Support Analyst provides front-line assistance across the firm's AI portfolio. You will resolve common and intermediate issues, escalate complex engineering matters, and own one product as point of contact. The position also supports Level 3 engineering, QA testers, and knowledge development.
Key Responsibilities:
- Answer AI questions through tickets, channels, email, and direct queries
- Capture queries and resolutions in structured knowledge documentation
- Resolve common issues and escalate complex engineering issues
- Reproduce issues, gather evidence, and validate fixes
- Maintain FAQs, self-help content, and how-to guidance
Requirements:
- Experience in enterprise technical, service desk, or application support
- Familiarity with M365 and strong interest in AI products
- Experience using ServiceNow, Jira, or Confluence
- Strong verbal, written, and end-user communication skills
- Experience reading and writing technical documentation
Apply technical support, structured documentation, and AI product knowledge across the firm's portfolio while supporting users and engineering teams.
Generative AI Support Analyst in Montréal employer: Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Astra-North Infoteck Inc. is an exceptional employer located in the vibrant city of Toronto, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from comprehensive growth opportunities, including mentorship programs and access to cutting-edge technology, all while working in a supportive environment that values diversity and creativity. Join us to be part of a forward-thinking team that is shaping the future of cloud-based solutions and AI.
Contact Details:
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision! Recruitment Team
