At a Glance
- Tasks: Deliver exceptional customer service and manage relationships with clients and insurance partners.
- Company: Join Assured Automotive, a leader in collision repair with a supportive team culture.
- Benefits: Enjoy competitive pay, comprehensive health benefits, RRSP matching, and ongoing training.
- Other info: Great working conditions and opportunities for professional development await you.
- Why this job: Be part of a dynamic team that invests in your growth and career advancement.
- Qualifications: High school diploma and at least 1 year of customer service experience required.
The predicted salary is between 29 - 29 $ per hour.
At Assured Automotive, we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.
The Customer Service Representative is responsible for providing an exceptional customer experience, in person, over the phone and emails. They manage working relationships with customers and insurance partners while providing administrative support for the repair facility team.
Key Job Responsibilities
- Ensure consistent execution of WOW (Wow Operating Way) plan.
- Provide friendly customer service over the phone, in person and over email.
- Schedule appointments for vehicle repair using our repair management system.
- Ensure timely processing of insurance assignments.
- Prepare repair order with proper documentation.
- Record all communication with customers or insurance partners during the repair process using ASE.
- Manage car rental information.
- Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS.
Minimum Education and/or Experience Required for the Job
- High School Diploma.
- Minimum: 1 year Customer Service experience, ideally in Automotive Industry.
Required Knowledge, Skills, & Abilities
- Communicate effectively, both verbally and in writing.
- Ability to multitask and function well in a fast-paced environment.
- Enthusiastic and friendly demeanor.
- Strong knowledge of Google platform and Microsoft Office.
- Strong attention to detail with a high degree of accuracy.
Other Requirements
- Valid driver's license required.
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.
Compensation: $21 - $29 per hour. Compensation is commensurate with skill, education and experience.
Assured Automotive is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.
Customer Service Representative/Service Advisor – North York-Thornhill in Vaughan employer: Assured-Automotive-6
Assured Automotive is an exceptional employer that prioritizes a supportive work culture and employee growth, making it an ideal place for aspiring leaders in the collision repair industry. With a focus on delivering outstanding customer experiences, employees benefit from comprehensive training programs, a collaborative team environment, and opportunities to advance their careers while working in a state-of-the-art facility. Join us in a role where your leadership can truly make a difference in a thriving community.
