Join AssetWatch as a Customer Support Specialist, where you'll enhance customer interactions and handle technical inquiries remotely. Deliver unparalleled support through effective communication and problem-solving.
In this role, you'll utilize your technical support experience, collaborating with various stakeholders to solve hardware and network issues. Your focus will be on managing incoming requests via phone, software, and email, ensuring timely solutions for customers. Building strong, trusting relationships with both customers and internal teams is essential for success.
Key Responsibilities:
- Manage incoming support requests through multiple channels
- Collaborate with stakeholders on challenging cases
- Communicate effectively across departments to enhance customer experience
- Proactively address potential issues before they escalate
- Utilize software tools for accurate problem diagnosis
Requirements:
- 2+ years of technical support experience
- 2+ years of customer service interaction
- Bilingual in English and Spanish
- Familiarity with CRM platforms, especially Salesforce
- Experience with high-volume support ticketing systems
Make a meaningful impact at AssetWatch by providing top-notch customer support and building lasting relationships.
Customer Support Specialist at AssetWatch in Ottawa employer: AssetWatch, Inc.
AssetWatch is an exceptional employer that prioritizes the well-being and growth of its team members, offering a competitive compensation package, comprehensive benefits, and unlimited PTO. With a remote-first work culture, employees enjoy the flexibility to thrive in their roles while making a meaningful impact in the field of predictive maintenance. Join a dynamic team of world-renowned engineers and business leaders dedicated to delivering excellence and supporting each other in a fast-paced environment.
