Inside Sales Representative

Dock Products Canada Inc. is seeking a motivated and customer-focused Inside Sales Representative to join our team in our Mississauga, Ontario office. This would be an in-office position. Dock Products Canada offers comprehensive solutions, supporting customers from project conception through installation and ongoing service. With a nationwide network of factory-direct offices, we provide sales, distribution, installation, and maintenance services across Canada. At Dock Products Canada, our success is built on the strength of our people. We are committed to creating an environment where employees can grow, contribute, and thrive.

Responsibilities:

• Develop a complete understanding of assigned product applications including design, installation, and operation and interact with potential customers, architects, and engineers.
• Provide sales support for all Regional Sales representatives in their specific territories.
• Assist the Regional and/or National Accounts in aiding with marketing and submittal pieces and segment-specific penetration strategies.
• Develop and maintain relationships. Plan and ensure optimum use of resources with customers to attain assigned targets and objectives. Perform effective online training where required.
• Compile lists of prospective customers for use as sales leads based on information from existing customer end user lists, business directories, industry ads, trade shows, internet websites, newspapers, and other sources.
• Source new sales opportunities through inbound leads via the website, internet, inbound phone calls, and other team members. Provide initial follow up on leads and document all aspects of the lead follow up process.
• Perform outbound cold calls and emails to targeted customers.
• Respond consistently and efficiently to applicable client calls and requests.
• Actively increase sales through upselling and follow up on customer quotations.
• Review and approve non-standard quotes or bids.
• Enter new customer data and other sales contact data for current and potential customers into the computer database.
• Assist in covering day-to-day activities in any open territories as needed.
• Perform post shipment/installation follow up with customers to ensure customer satisfaction on product jobs.
• Provide liaison with production and engineering functions to ensure on-time delivery and resolution of any technical related problems.

Qualifications:

• Bachelor’s Degree in business administration or Engineering.
• Estimating experience.
• 3+ years of Inside Sales or Project Management experience preferred.
• Proven success record in exceeding revenue & margin budget goals.
• Proficiency in JD Edwards (JDE) and related business systems.
• Strong working knowledge of Microsoft Outlook, Word, and Excel.
• Ability to work independently with minimal supervision while managing multiple priorities.
• Customer-focused professional with excellent written and verbal communication skills.
• Demonstrated ability to adapt and maintain performance in a fast-paced and changing work environment.
• Strong interpersonal skills with the ability to build effective working relationships across all levels of the organization.

We offer our employees top wages based on experience and a competitive and comprehensive benefits package and pension plan. We pride ourselves on our excellent company culture, our very clean and safe working environment, and our commitment to continue being an equal opportunity company and hiring a diverse work team.