Join a leading Human Capital Software organization as a Technical Support Analyst. This hybrid role emphasizes teamwork and innovative problem-solving in enhancing HR software solutions.
Required are strong analytical skills and a background in technical support, particularly with SQL and MS Excel. You will perform software installations for clients, troubleshoot issues, and ensure their rapid resolution while maintaining excellent communication standards with both clients and internal teams. You will play a key role in suggesting improvements to ongoing software functionality.
Key Responsibilities:
- Provide technical assistance for HR applications pre and post-deployment
- Oversee remote installations and client updates
- Investigate and resolve client issues effectively
- Collaborate with technical teams for solution testing
- Recommend software enhancements based on user feedback
Requirements:
- At least 2 years in end-user support roles
- IT degree or diploma is mandatory
- Solid SQL knowledge for queries
- Advanced MS Excel skills required
- Experience with software updates and installations
Bring your analytical expertise and problem-solving attitude to make a positive impact in the Human Capital Software sector.
Human Capital Software Support Analyst in Ottawa employer: ASL Consulting
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