At a Glance
- Tasks: Drive customer success and adoption through strategic guidance and product training.
- Company: Join Ashby, a dynamic company focused on mid-market growth.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on customer partnership and cross-functional teamwork.
- Why this job: Make a real impact by helping customers optimize their use of innovative technology.
- Qualifications: 2+ years in B2B SaaS Customer Success and strong communication skills.
The predicted salary is between 130500 - 159500 $ per year.
Drive adoption and customer value at Ashby through strategic guidance, product training, and partnership reviews across mid-market organizations. As a Customer Success Manager, you will support Ashby’s High-Touch Customer Success function for growth-stage organizations and public enterprises. You will partner with customers throughout adoption and long-term optimization. The work combines trusted relationships, complex technology, workflow guidance, and cross-functional collaboration.
Key Responsibilities:
- Drive adoption across a portfolio of mid-market customers
- Deliver strategic guidance, product trainings, and partnership reviews
- Identify expanded use cases and long-term value realization
- Tailor workflow guidance to customer goals and challenges
- Advocate for customer needs with internal stakeholders
Requirements:
- At least two years of B2B SaaS Customer Success experience
- Experience managing approximately 60 mid-market customers
- Experience supporting complex technologies through adoption and optimization
- Strong communication, listening, curiosity, and problem-solving skills
- Experience partnering cross-functionally with Sales, Product, and Support
- Bring customer partnership, product expertise, and clear communication to Ashby’s growing High-Touch Customer Success team.
Mid-Market Customer Success Manager in Winnipeg employer: Ashby
At Ashby, we pride ourselves on being an excellent employer that fosters a culture of innovation and collaboration. As an Innovative Product Engineer, you'll enjoy a dynamic work environment that encourages creativity and professional growth, with opportunities to influence product development from start to finish. Our commitment to employee well-being is reflected in our supportive team atmosphere and focus on work-life balance, making Ashby a truly rewarding place to advance your career.
