Apply B2B SaaS expertise and technical curiosity at Ashby while guiding customers through adoption, optimization, and measurable value. This Customer Success Manager role supports complex technology across a broad mid-market portfolio. You will become a product and domain expert, helping customers understand systems, workflows, integrations, and data workflows. Success depends on teaching clearly, prioritizing effectively, and building trusted partnerships. Key Responsibilities:
Help customers adopt and optimize complex Ashby technology Conduct tailored product trainings for varied audiences Explain advanced configurations, reports, and data workflows Manage proactive engagement across a broad customer portfolio Collaborate with Sales, Marketing, Product, Support, and Operations Requirements:
At least two years of Customer Success experience in B2B SaaS Experience with technically complex products and integrations Ability to explain complex concepts in simple terms Strong prioritization across approximately 60 customers Detail-oriented approach to follow-up and CRM updates Use technical understanding, teaching ability, and organized execution to help Ashby customers realize lasting value from complex workflows.
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B2B SaaS Customer Success Manager in Winnipeg employer: Ashby
At Ashby, we pride ourselves on being an excellent employer that fosters a culture of innovation and collaboration. As an Innovative Product Engineer, you'll enjoy a dynamic work environment that encourages creativity and professional growth, with opportunities to influence product development from start to finish. Our commitment to employee well-being is reflected in our supportive team atmosphere and focus on work-life balance, making Ashby a truly rewarding place to advance your career.
