Client Solutions Manager in Winnipeg

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

As a Client Solutions Manager on the Autoteam, you will be working directly with Autopac clients in delivering the world‑class customer service Gallagher is so well known for. Whether that means guiding clients through their policy renewal cycle, handling policy changes, or resolving billing issues, you will get the opportunity to work through it all!

How you’ll make an impact:

• Playing an essential role in business retention and building upon customer relationships.
• Review accounts at renewal, taking the necessary steps in placing coverage required by the client, adhering to binding authority set out by MPI.
• Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client.
• Identify upselling and cross‑selling opportunities, driving the creation of quality leads.
• Consistently acting to upgrade insurance market knowledge, keeping abreast of new products and policy changes.

What makes you successful:

• Being in a fast‑paced, dynamic environment brings out the best in you.
• You’re always able to prioritize effectively, which allows you to exceed client expectations every time!
• Working collaboratively and building relationships comes naturally to you, whether that’s with clients or colleagues.
• Comprehensive and effective verbal/written communication skills.
• Always maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles.
• Highly tech‑savvy, with an ability to learn new systems, tools and processes.

About you:

• Secondary School Diploma required, College or University Degree strongly preferred.
• 2+ years of Autopac experience preferred.
• Level 1 Insurance license or working towards Level 2 IWS Certification required.
• Pursuing or willingness to pursue relevant insurance certifications or education (i.e. CIP, CAIB, CRM, etc.) highly preferred.
• Knowledge of EPIC an asset.

Compensation and benefits:

• Flexible medical & dental coverage to meet your household's needs.
• Life, Dependent Life and AD & D Insurance options.
• Retirement savings including RRSP including a company match, TFSA, pension and more.
• Employee Stock Purchase Plan.
• Other benefits include educational expense reimbursement, employee assistance programs, discounted gym membership (GoodLife Fitness), opportunity for flexible work arrangements, paid sick days & personal days, employee education recognition program, and employee referral bonus program.

We value inclusion and diversity. Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.