Field Service Technician – Victoria BC

Location: Victoria BC (CAN), British Columbia, CA - Canada

Empowering careers at ARJO. At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

The impact you will have:

• As a Service Technician, you will apply your technical knowledge to troubleshoot, repair, and maintain Arjo equipment and products for the Arjo customer on-site within the care facility.
• You will support customers by securing the best possible condition for mobility products and solutions.

Your skills will help empower movement for people facing mobility challenges and increase the quality of lives for residents, patients and caregivers.

As the Field Service Technician you will be responsible for:

• Scheduling and providing preventative maintenance and repair services at healthcare facilities.
• Effectively promoting and selling Arjo service agreements and products.
• Supervising equipment installation and/or performing uncrate and assembly services.
• Instructing customer’s personnel in the operation and proper use of the equipment.
• Assisting sales personnel in marketing all Arjo equipment (joint calls, in-services, sales leads).
• Maintaining an organized parts inventory in a clean Company vehicle.
• Performing other related duties as assigned.

The skills you will need:

• Postsecondary education in a technical field or equivalent experience.
• Field based electromechanical repair and maintenance experience.
• Face to face technical customer service experience.
• Sales and/or promotion of service products experience.
• Good verbal and written communication skills.
• Ability to recommend/promote/sell products and services based on observed client needs.
• Strong diagnostic, troubleshooting and technical repair skills.
• Ability to travel to multiple customer sites on a regular basis, including overnight stays when needed.

What we will offer in return:

• A positive employee experience centered on trust, pride, and teamwork.
• Registered Pension Plan (RPP) - 4.5% company contribution plus a 20% match of voluntary employee contributions.
• Education Assistance Program.
• December 24 and your birthday as extra paid days off.
• Statutory Holiday Substitution Program.
• Volunteer Time Off Program – paid time off to volunteer.
• Participation in social and wellness events.
• Base pay and variable compensation, varying based on the nature of the job.
• Paid Training and Development - We support the development and growth of our employees through constant training opportunities.

Why diversity matters to us:

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in.

Great discoveries happen when people from a diverse set of backgrounds come together. The people at our company support one another. At Arjo Canada Inc., we are committed to implementing, maintaining and enhancing accessibility with respect to employment and the use of all Arjo goods, services, programs and facilities in a timely manner for all persons with disabilities.

About Arjo:

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.