Senior Manager, Unified Client Experiences in Vancouver

Aritzia is growing and our Customer team is growing with it. This is a unique opportunity to be part of the team responsible for seamlessly connecting physical and digital touchpoints around the client to deepen the human connection in every interaction. As the Senior Manager/Manager, Unified Client Experiences, you will play a pivotal role acting as the primary partner between Retail and Digital teams to drive the planning, operationalization, and execution of client-facing experiences that elevate service, empower stylists, and create meaningful connections with clients across channels. With the skills you gain in this role, the opportunities are endless — from a rewarding career in Customer to continued growth and development with Aritzia.

As the Senior Manager/Manager, Unified Client Experiences, you will lead the team to:

• Design, develop, and operationalize innovative client-facing experiences that strengthen client relationships, empower stylists, and seamlessly connect Retail and Digital.
• Partner cross-functionally to align priorities, build consensus, define requirements, and deliver a shared roadmap.
• Partner with subject matter experts across Retail and Digital to translate client, stylist, and business needs into scalable experiences, processes, and tools that create a seamless end-to-end journey.
• Immerse yourself in Retail boutiques and experiences to understand client and stylist needs and inform experience design and adoption.
• Lead the launch, adoption, and optimization of new experiences through effective planning, stakeholder management, and change enablement.
• Establish measurement frameworks and leverage insights to evaluate impact and continuously improve experiences.

The qualifications include proven skills, certifications, education and/or experience in:

• Customer experience, omnichannel retail, program management, business operations, or a related field.
• Designing and building net new client-facing experiences, services, and capabilities across physical and digital channels.
• Leading complex programs and large-scale launches with competing priorities and cross-functional dependencies in a fast-paced environment.
• Partnering with business and technology teams to bring client-facing capabilities to life.
• Influencing stakeholders, building alignment, and navigating ambiguity across functions and levels.
• Balancing client experience ambitions with operational realities to deliver solutions that are both elevated and scalable.
• Leveraging data, client insights, and performance metrics to evaluate impact and inform decisions.
• A passion for retail and a willingness to immerse in frontline operations to deeply understand client and stylist needs.
• Experience in fashion, luxury, or other premium consumer-facing industries is considered an asset.
• A commitment to learn and apply Aritzia's Values and Business and People Leadership principles.
• The ability to collaborate fluently with cross-functional partners.
• A commitment to quality and investing in results that add value to the business.

At Aritzia, we provide market-leading compensation packages designed to reward impact through our pay-for-performance philosophy. The range for roles at this level is $100,000-$300,000/year. Total compensation may include base, bonus and/or equity depending on the role, which has the potential to be greater than this range.

We also offer a multitude of perks including product discounts, a Baby Leave Program, in-house dining options, fitness facilities, wellness resources, and more.

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career.