At a Glance
- Tasks: Delight customers by processing transactions and providing tailored banking solutions.
- Company: Join TD, a leading global financial institution with a commitment to exceptional client experiences.
- Benefits: Enjoy competitive salary, health benefits, career development, and flexible work options.
- Other info: Dynamic team environment with opportunities for growth and personal development.
- Why this job: Make a real impact by connecting with customers and enhancing their banking experience.
- Qualifications: Bilingual in English/French, strong communication skills, and customer service experience.
The predicted salary is between 41850 - 51150 $ per year.
Can you bring your charming self to work and make customer interactions delightful? Can you process financial transactions accurately and achieve a sense of accomplishment by providing excellent customer experience? If so, take the next step to your future today and apply for the position of Customer Experience Associate.
In this role, you will:
- Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics.
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
- Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
- Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development.
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities.
- Deliver quality customer experiences and recommend operational improvements where opportunities exist to improve and achieve operational excellence.
Job Requirements:
- High School diploma and/or 1+ years of relevant experience.
- Undergraduate degree or equivalent is an asset.
- Strong administration, organizational, planning, and time management skills to work in a fast-paced environment.
- Hands-on knowledge of using MS Office (Word, Excel, and Outlook) and the internet.
- A go-getter who can exercise initiative and be accurate and detail-oriented to handle several tasks and changing priorities.
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, and everyone has fair opportunities to grow. Here at TD, we hire and develop the best.
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Your accessibility is important to us. Please let us know if you'd like accommodations to help us remove barriers so that you can participate throughout the interview process.
Bilingual (English/French) Remote Customer Service in Vancouver employer: Arise Virtual Solutions
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