We have an exciting opening for an IT Service Technician with excellent communication and customer service skills who will travel to customer sites to diagnose, troubleshoot and repair a variety of IT equipment for retail customers.
Responsibilities
- Troubleshoot, diagnose and repair computer hardware and retail IT equipment including POS machines, scanners, pin pads, printers, PCs, tablets, etc.
- Provide preventative maintenance services to existing equipment to maintain functionality.
- Troubleshoot and repair networking equipment (switches, routers, servers, etc.) and structured cabling (UTP, coax, fibre, etc).
- Prepare field reports and work orders for completed service calls.
- Interact and communicate technical issues and solutions to end-users and customers.
- Provide excellent customer service.
Qualifications
- 2+ years of on-site/field experience providing IT support to retail, commercial or corporate clients/customers.
- Exposure to and knowledge of a broad range of IT hardware, networking equipment, and cabling.
- Strong time management and prioritization skills.
- Excellent communication and customer service skills.
- Experience troubleshooting point of sales systems, an asset.
- Must possess a valid driver's license and be able to produce a clear abstract.
- Able and willing to work revolving day/night/weekends shifts and occasional standby service.
- Able to lift up to 50lb, climb ladders, and be comfortable working at heights.
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Bilingual Customer Service (EN/FR) - Work from home - for Roadside Assistance Company in Mississauga employer: Arise Virtual Solutions
Arise Virtual Solutions offers a dynamic work environment that supports professional growth and development. Employees benefit from flexible remote work options, allowing for a better work-life balance. The company fosters a culture of inclusivity and collaboration, making it an attractive place to build a career.
