Technical product knowledge drives guest service for Arc'teryx Product Guides working onsite on the retail floor and in the community.
This product-focused role delivers brand experiences through authentic recommendations, problem solving, and technical product education. You will represent Arc'teryx, support store initiatives, and develop your outdoor passions with the team. The position includes transactions, communications, inventory, and store responsibilities.
Key Responsibilities:
- Share technical product knowledge during guest interactions
- Recommend products based on guest interests and needs
- Champion Arc'teryx in stores and communities
- Process purchases, returns, warranties, and Used Gear transactions
- Receive and unpack inventory boxes weighing five to thirty pounds
Requirements:
- Passion for exceptional customer service
- Self-motivation and problem-solving ability
- Flexibility and adaptability amid ambiguity
- Balance of autonomy and collaboration
- Availability for required weekend and weekday shifts
Bring product expertise, outdoor passion, and accountable guest service to the Arc'teryx retail floor.
Arc'teryx Technical Retail Product Guide in Montréal employer: Arc'teryx Limited
At Arc'teryx, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our North Vancouver office provides a unique blend of professional growth opportunities, including mentorship and access to outdoor skill-building events, all while supporting a healthy work-life balance through flexible work arrangements and comprehensive benefits. Join us to be part of a team that values inclusivity, creativity, and a shared passion for the outdoors.
