At a Glance
- Tasks: Lead a dynamic team to provide top-notch pensions client support and manage stakeholder relationships.
- Company: Join a leading firm in the pensions sector with a focus on innovation and teamwork.
- Benefits: Enjoy a competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Hybrid work model with a focus on strategic change and efficiency.
- Why this job: Make a real difference in clients' lives while developing your leadership skills in a supportive environment.
- Qualifications: Strong people management and stakeholder experience, plus a background in DB or DC pensions.
The predicted salary is between 82800 - 101200 $ per year.
Lead pensions client support across Surrey and WFH, combining people leadership with strong stakeholder management in a hybrid schedule. As Pensions Servicing Senior Manager, you will manage five specialists supporting new and existing clients, internal stakeholders, and third parties. Your DB or DC pensions background will guide daily planning, problem solving, and service oversight. The team supports new business acquisitions, retention, client visits, and pitches.
Key Responsibilities:
- Allocate resources and manage daily workloads
- Maintain service levels and positive client experiences
- Lead goals, reviews, and performance management
- Design workflows supporting controls and MI reporting
- Support strategic change, risk reduction, and efficiency
Requirements:
- Very strong people management experience
- Very strong stakeholder management experience
- Background in DB or DC pensions
- Experience overseeing client and third party requests
- Ability to support wider business strategy implementation
Apply your pensions expertise, stakeholder leadership, and service management skills across a five-person Client Support Team.
Senior Pensions Client Support Manager in Surrey employer: ARCC CONSULTING LIMITED
This company is an exceptional employer, offering a supportive work culture that prioritizes employee development and growth. With a competitive salary package, including a generous bonus and pension contributions, employees enjoy a balanced work-life dynamic with the flexibility of working from home three days a week. The role of Implementations Project Team Leader not only allows for leadership and mentorship opportunities but also fosters collaboration with diverse stakeholders, making it a rewarding environment for those passionate about project management in the pensions sector.
