At a Glance
- Tasks: Lead the Customer Care Team and ensure top-notch service for homeowners.
- Company: Aquilini Development, a leader in innovative real estate solutions.
- Benefits: Competitive salary, mentorship opportunities, and a collaborative work environment.
- Other info: Opportunity to collaborate across various departments and drive process improvements.
- Why this job: Make a real difference in home ownership experiences while leading a passionate team.
- Qualifications: Strong leadership skills and experience in customer service management.
The predicted salary is between 90000 - 110000 $ per year.
Aquilini Development is seeking a highly organized leader to head our Customer Care Team, ensuring superior service through home ownership.
You will audit operating systems, mentor junior staff, and collaborate across Development, Marketing, and Construction to resolve issues and improve processes.
Responsibilities include managing warranty claims, coordinating pre/post-completion walkthroughs, and ensuring timely, professional communication with homeowners across multiple sites in BC.
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Director of Customer Care & Warranty Operations in Vancouver employer: Aquilini Development
Aquilini Development is an exceptional employer that prioritizes employee growth and collaboration, making it a fantastic place for those looking to make a meaningful impact in the customer care sector. With a strong focus on mentorship and professional development, employees are encouraged to thrive in a supportive work culture that values teamwork across various departments. Located in beautiful British Columbia, the company offers unique advantages such as a dynamic work environment and the opportunity to engage with diverse projects that enhance the homeowner experience.
