Analyze online order issues and vendor requests as an eCommerce Operations Analyst supporting a Canadian retail organization through Aquent. This one-year contract suits organized problem-solvers.
Work with vendors, stores, customer service, and internal partners to keep eCommerce orders moving smoothly. The early-career position emphasizes order investigation, operational inbox management, Excel tracking, and timely issue resolution. You will gain hands-on experience within a large retail environment while supporting established processes and multiple requests.
Key Responsibilities:
- Manage operational inbox requests from vendors, stores, and customer service
- Investigate order discrepancies, delayed shipments, and cancellations
- Coordinate information gathering and issue resolution with internal partners
- Review reports, dashboards, and trackers for outstanding orders
- Maintain accurate case notes and Excel trackers
Requirements:
- One to three years in eCommerce operations or related work
- Experience managing multiple cases, orders, or operational tasks
- Strong written communication with internal and external partners
- Practical problem-solving and follow-through to resolution
- Experience using Excel, spreadsheets, reports, or tracking systems
Apply your order management, vendor coordination, and Excel skills as an eCommerce Operations Analyst with Aquent.
eCommerce Operations Analyst Order Management in Toronto employer: Aquent
Aquent is an exceptional employer that fosters a dynamic work culture where creativity and innovation thrive. Located in a vibrant city, employees benefit from a collaborative environment that encourages professional growth through continuous learning and mentorship opportunities. With a focus on redefining digital banking experiences, team members are empowered to make a meaningful impact on millions of users while enjoying a supportive atmosphere that values strategic thinking and accessibility.
